What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I ran a test form and it did not go to my email address

    Asked by goodnewsacrosssports on May 02, 2014 at 01:16 PM

    How come the forms arn't going to my email?

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    JotForm Support

    Answered by Welvin on May 02, 2014 at 02:44 PM

    Hi,

    I checked your forms and everything is setup correctly. I checked your email address and it's good. I tested your form: http://www.jotform.us/form/41136679411151, can you please check if you receive the email? If not, I would advice checking this article and follow our recommendations, especially with whitelisting our IP and Domains:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please let us know for the results after.

    Thanks