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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not receiving e-mails for submissions

    Asked by ehrsgmarketing on August 03, 2011 at 02:09 PM

    Submissions are not being set to the designated email address. Apparently this issue has been happening for about 2 weeks. I verified with our IT folks that it wasn't an issue with the spam filter, etc. It isn't the email address as I've tested it outside of JotForm. Please advise. Thanks.

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    Answered by brx250 on August 03, 2011 at 11:41 PM

    Hi ehrsgmarketing,

    First of all, thank you for using JotForm.

    I've tried replicating your issue on our end and it seems your form is working just fine. The emails are sent without any flaws. Nevertheless, we will look deeper into this. For the mean time, if you could provide us other information that may help us solve your issue, that would be great.

    Thank you for your patience.


       Albert  |  Jot Form Support  

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    Answered by ehrsgmarketing on August 04, 2011 at 11:09 AM

    Hi, I changed the email address for the notification email to noreply@jotform.com instead of the email entered by the customer and completed the form using an email address outside of our network. I DID receive the submission. I went to another form that we have (http://ehrtools.com/setupforms/ehrfaxsetup.html) to change that email address to noreply@jotform.com but it was already set to that address. I tested that form and we never received it. I had IT check and they check the ORF Log Viewer and said it never even made it to us. I hope that helps. Thanks!

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    JotForm Support

    Answered by NeilVicente on August 04, 2011 at 11:29 AM


    The form in the address http://ehrtools.com/setupforms/ehrfaxsetup.html has a little something that's not needed in the Recipient E-mail field of the form's notification email setup.


    You must have copied an email address's link instead of the actual text. Simply removing the mailto: should fix your problem.

    Let us know if you have further concerns. Thank you for using Jotform!


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    Answered by ehrsgmarketing on August 04, 2011 at 12:24 PM

    Thank you! Sorry about that. I totally overlooked it. My apologies. Thanks again!

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    Answered by brx250 on August 04, 2011 at 11:48 PM

    Hi there,

    We're glad you've sorted things out already. If you do have further issues and concerns, please feel free to contact us. Our team would be more than happy to help.



    Albert  |  JotForm Support