How can I integrate an extra email into jotform?

Hi,

I am new to my team and I took over the jotform portion. I would like to add a follow up email to our applicants because we have noticed that there is a decline in interest once they get our first email. I'd like to set it up so that there is a follow up email maybe 2-3 days after to remind them or ask them if they need help and they can contact me. I have tried searching my interface but I cant seem to find how to edit the actual applications.

Hey there,

If I understand correctly, you're trying to send an email to responder after a defined amount of time from submission.

Please have a look at the following article

https://www.jotform.com/help/535-send-emails-later-using-autoresponder-email

I believe that it'll answer what you're after

if you still need any assistance,

Please let us know

Thank you

for files submittted, how do I send them already in PDF copies vs. in email form?

Hello,

Does my account have to be approved or have certain access? My user interface does not look like yours and I cant seem to find the option to edit the already made application. The only option I have is to approve or decline the applications unless I am looking at the wrong area.

Hi there,

If you want to add reminder emails, then go to Publish > Email > Schedule reminder email. See demo below.

Guide:  How-to-set-reminder-emails-for-your-forms

Let us know if you have any other concerns. 

Thank you.

I feel like I have a different user interface or I don’t have access to certain things because my profile does not look like what you have shown me. I have attached a screen shot to show what my user interface looks like.
James

James Sarmiento
Volunteer Coordinator at TCV Food Bank + Mobile Pantry
Address 37350 Joseph Street | Fremont | CA 94536
Direct 5105984066

...

Hello James,

Unfortunately, the screenshot did not reach the thread. Can you please send it again? See guide below to know how.

Guide: How-to-post-screenshots-to-our-support-forum

Looking forward to your reply.

Hi,

I attached the picture with the screenshot of my profile interface. It does not look the same as yours show in the example, so I am wondering if this is why I cannot make edits to the form. Do I need access or a special profile for this?

Hi there,

I'm sorry for the confusion, in order to edit/make changes to a specific form you will need to login/access the account who owned the form or you can request to the owner of the form to add you as collaborator for you to have access on that specific form.

Please check the attached screen shots below on how to create form.

1. Login to your Jotform account.
2. Click My form
3. then, Hit Create form

Should you have any questions then please let us know.

Best Regards,

hi,

it does not give me the option for the reminder emails.

Could you please try using a different account or clear your browser cache?

Guide: How to Clear Cache for All Major Browsers

As an additional measure in resolving your issue, I have cleared your form cache.

Please let us know if the issue still persists.

Hi

I signed out, cleared my cache, and even restarted my laptop. The option to set up a reminder email still does not show up. I am using Google Chrome and my laptop is on the most current update. Is there anything else that I could possibly do?

James

Hello James,

I tried accessing your form but I was unable to replicate the issue on my end.

Can you please try to use a different browser?

Give it a try and let us know how it goes.

Thank you.