What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrade

    Asked by MarketingSOSCuisine on May 02, 2014 at 03:59 PM

    Hi,

    I just upgraded to premium but my account still shows my previous limit of 100 submissions (free account)

    My username is MarketingSOSCuisine

    Please advise asap

    Thanks

    Pierre Lamontagne

    Screenshot
    Submissions thanks my account upgraded
  • Profile Image

    Answered by BryanPaulo on May 02, 2014 at 04:08 PM

    Hi Pierre,

    I've checked your account and I can see that it's already upgraded to premium account, active and has 100 submissions so far. If you are still seeing that you are on a free subscription, kindly clear your browser's cookie and try to login to your account again. If it's still the same thing, kindly attached a screenshot of your account stating that you are on fee account.

    Let us know if you need further help.

    Bryan