Form on Bounce list?

  • Profile Image
    Asked on May 02, 2014 at 05:55 PM

    Hi JotForm Staff -


    I'm not receiving email notifications from my form, no matter how I change the settings. I've tried to follow the tutorials, but to no avail.


    Thanks very much!


    Roy Dains

  • Profile Image
    Answered on May 02, 2014 at 06:38 PM


    Your email is not in the bounce list as of checking. My test shows a successful delivery of notification according to the server log.

    Current Server: /var/log/jotform/amazonSES.log:[02/May/2014:18:33:36 -0400] AmazonSES Sent email to - MessageID:00000145bf124272-ab7a5386-f6e9-4ea7-953c-f30ef77d3d78-000000 - RequestId:ccbd4bce-d249-11e3-8059-c7ce1178ec61

    Can you please check it again this time? If the issue persists, can you please recreate the email notification on your form? Please try to delete the existing notification and create a new one. See if this helps.

    Do let us know if none of my suggestion helps. Thanks!