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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Password Reset Requested by Unknown Party

    Asked by Brendan F. on August 03, 2011 at 07:08 PM


      I got an e-mail recently requesting my password be reset for my account.


      I was wondering if you could provide the IP address that requested that?




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    Answered by allanftd on August 03, 2011 at 11:06 PM

    Hi Brendan,

    I'm not quite sure if we can trace the IP used by the person who requested it but we will try. May we ask for your JotForm username? I searched for your email address B@FlexedMedia.com in our member database and did not find any match except for a guest account (which does not have a JotForm username and password saved in our database).

    We'll await your response so that we can further assist you. Thank you for using JotForm!