Password Reset Requested by Unknown Party

  • Profile Image
    Brendan F.
    Asked on August 03, 2011 at 07:08 PM

    Hi,

      I got an e-mail recently requesting my password be reset for my account.

     

      I was wondering if you could provide the IP address that requested that?

     

    Thanks,

    Brendan

  • Profile Image
    allanftd
    Answered on August 03, 2011 at 11:06 PM

    Hi Brendan,

    I'm not quite sure if we can trace the IP used by the person who requested it but we will try. May we ask for your JotForm username? I searched for your email address B@FlexedMedia.com in our member database and did not find any match except for a guest account (which does not have a JotForm username and password saved in our database).

    We'll await your response so that we can further assist you. Thank you for using JotForm!

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