Password Reset Requested by Unknown Party

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    Brendan F.
    Asked on August 03, 2011 at 07:08 PM


      I got an e-mail recently requesting my password be reset for my account.


      I was wondering if you could provide the IP address that requested that?




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    Answered on August 03, 2011 at 11:06 PM

    Hi Brendan,

    I'm not quite sure if we can trace the IP used by the person who requested it but we will try. May we ask for your Jotform username? I searched for your email address in our member database and did not find any match except for a guest account (which does not have a Jotform username and password saved in our database).

    We'll await your response so that we can further assist you. Thank you for using Jotform!