Issue creating new accounts for teammates

  • Jennifer Potrawski
    Asked on January 28, 2022 at 5:13 PM

    I use your service to create accounts for my teammates and then copy my form for them to use. I am getting errors today and I never have any issues. I create their account using their email and a password…. It is either saying they have created too many or they have an account (when they dont) or it won’t let me. Are there glitches going on? This is usually a 2 min thing for me to accomplish for them.

  • Elaine_G
    Replied on January 28, 2022 at 9:48 PM

    Hi Jennifer,

    Thanks for reaching out. We're sorry about the trouble.

    It seems like that I am unable to access the form. Can you please specify which active form is it?

    Please send us a screenshot of the error saying " they have created too many or they have an account "


    1643424345 61f4aa594f54f  Screenshot 10

    Thanks.