My customers are unable to fully register through jotform on my website.

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    Asked on May 03, 2014 at 12:57 AM

    My customers are unable to register for classes on my website because it says:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.


    They should be taken to Paypal and fill in their information, but they get this error instead. I already spoke with Paypal and they don't see any errors.  I changed my credit card number yesterday (someone got a hold of my card number) in Paypal, jotform "Plimus" and Wix, my website company. I also changed my email to in all three. Am I missing a location to update information with Jotform?  I'm also unable to edit the products portion of my forms right now. Please help!

    Thank you!


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    Answered on May 03, 2014 at 01:36 AM

    I do see the error you describe. I also see that for example on form:41180848699974 the PayPal email address is have you also changed your PayPal account to email: If so, you may also need to update the PayPal Account Email on all your Payment Forms. 

    Do let us know the information requested above, so that we may assist you better. Thank you.

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    Answered on May 03, 2014 at 10:01 AM
    Thank you! The product edit pencil gainfully popped up and I found where to
    add my new email.
    Thanks again,
    Reagan Guzman
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    Answered on May 03, 2014 at 11:02 AM

    Hi Reagan,

    Are we okay to assume that your issue was resolved?


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    Answered on May 03, 2014 at 11:31 AM
    Yes thank you
    On Saturday, May 3, 2014, JotForm Support Forum