What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to receive Incomplete Payment Submissions throug Email

    Asked by dorsetholidaylets on May 03, 2014 at 02:27 PM
    Submissions
  • Profile Image
    JotForm Support

    Answered by Welvin on May 03, 2014 at 08:25 PM

    Hi,

    Please follow this guide: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail.

    If you require any further assistance, feel free to contact us.

    Thanks

  • Profile Image

    Answered by dorsetholidaylets on May 05, 2014 at 03:40 PM

    Hi,

    I have tried that but it does not send me an email. How long after an entry does one have to wait before you receive an email about an incomplete entry?

     

    Regards

     

    David King

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 05, 2014 at 04:58 PM

    It should take somewhere between 30 minutes to 1 hour, the delay is here to let customers finish their transactions and also it is a time buffer for the PayPal IPN to come through.

    Pending Payment E-mail Settings:

    Notification Only - Only Email Notifications are being sent.
    All Emails - Both Email Notifications and Autoresponders are being sent.

    Thank you.

  • Profile Image

    Answered by dorsetholidaylets on May 05, 2014 at 06:11 PM
    Hi even after 3 hours no notification has come through. What else could be wrong?
    The incomplete entry was at 2014-05-05 15:32:55 on Rotary Dorset Bike Ride Merchandise order form 2014

    Regards


    David King

    Hyde Woods
    Hyde
    Wareham
    Dorset BH20 7NT
    Tel: 01929 471087
    Mobile: 07973 189395

    ...
  • Profile Image

    Answered by Cesar on May 05, 2014 at 06:39 PM

    Do make sure to have set your settings as suggested on the guide provided by my colleagues. Additionally, there is a way to verify if the IPN has gone through or not, kindly review the section Sending missed IPNs to JotForm on the following guide: 
    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    It should give you steps on how to cross check the incomplete payments between JotForm and PayPal.

    Thank you

  • Profile Image

    Answered by dorsetholidaylets on May 06, 2014 at 02:51 AM
    I have made the changes as previously advised to receive email notifications of incomplete submissions. I can see the incomplete submissions when I look at the submission on Jotform but I do not get an email. I rather not have to check Jotform every day.

    Regards


    David King

    Hyde Woods
    Hyde
    Wareham
    Dorset BH20 7NT
    Tel: 01929 471087
    Mobile: 07973 189395

    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on May 06, 2014 at 05:58 AM

    Hi David,

    I checked your form notification and autoresponder and found out that no Sender Email is selected for both the settings. Note that without these settings, no notification and autoresponder will be emailed out. Please make sure to select a Sender Email, example:

     

    Don't leave it as "Please select" option..

    I hope that helps. If you require any further assistance, feel free to contact us.

    Thanks