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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I downgrade to the basic plan. There's a button to upgrade, but no downgrade. Please advise on how this can be done.

    Asked by DealDog on August 04, 2011 at 02:17 AM
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    Answered by allanftd on August 04, 2011 at 03:56 AM

    Hi DealDog,

    As requested, we have cancelled your paid account back to the Free plan. Please let us know if you need further assistance.


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    Answered by DealDog on August 04, 2011 at 08:05 AM
    Thank you for your quick response. I appreciate it!

    Deal Dog Toledo

    PO Box 366, Perrysburg, OH 43552

    P: 419.830.0500 F: 419.754.2218

    Deal Dog Online: Website Facebook Twitter Texting

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    Answered by allanftd on August 04, 2011 at 08:41 AM

    You're welcome, DealDog. Thank you for the opportunity to be of service to you, and we hope to continue serving you in the future.