Sobre anexos enviados pelo formulário

  • StudioInovacao
    Asked on May 4, 2014 at 9:35 AM

    Boa dia!
    No formulário em questão, criei a opção de upload de arquivo.
    Quando recebo a mensagem em meu email, o anexo não vem junto: isto é uma carcterística ou um problema?
    No aguardo

     

    Goodday!
    In the form in question, I created a file upload option.
    When I get the message in my email, the attachment does not come along: this is a characteristic or a problem?
    Loking forward 

  • Ashwin JotForm Support
    Replied on May 4, 2014 at 11:21 AM

    Hello StudioInovacao,

    Please be noted that when you edit your form's notification email alert, any changes your make in your form will not be reflected in your email alert. That means that if you add any form fields in your form it will not be part of your email alert and you have to add them manually.

    It seems that you have edited your notification email alert and then added upload form field. To solve your problem you should delete the existing email alert and add a new one. Adding a new email alert will always include all the form fields.

    Here is a guide to help you delete the notification:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

     

    Please be noted that our email alert does not support file attachments. It will only display the link to the files uploaded.

  • StudioInovacao
    Replied on May 5, 2014 at 9:03 AM

    Muito obrigado pela rapidez e eficiência na resposta!
    Agora, funciona perfeitamente!
    :)

     

    Thank you for fast and efficient response!
    Now it works perfectly!
    :)

  • Ashwin JotForm Support
    Replied on May 5, 2014 at 10:06 AM

    Hello StudioInovacao,

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!