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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sobre anexos enviados pelo formulário

    Asked by StudioInovacao on May 04, 2014 at 09:35 AM

    Boa dia!
    No formulário em questão, criei a opção de upload de arquivo.
    Quando recebo a mensagem em meu email, o anexo não vem junto: isto é uma carcterística ou um problema?
    No aguardo

     

    Goodday!
    In the form in question, I created a file upload option.
    When I get the message in my email, the attachment does not come along: this is a characteristic or a problem?
    Loking forward 

    Page URL:
    http://lealservicos.com.br/site/index.php/trabalhe-conosco

    email problem message
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 04, 2014 at 11:21 AM

    Hello StudioInovacao,

    Please be noted that when you edit your form's notification email alert, any changes your make in your form will not be reflected in your email alert. That means that if you add any form fields in your form it will not be part of your email alert and you have to add them manually.

    It seems that you have edited your notification email alert and then added upload form field. To solve your problem you should delete the existing email alert and add a new one. Adding a new email alert will always include all the form fields.

    Here is a guide to help you delete the notification:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

     

    Please be noted that our email alert does not support file attachments. It will only display the link to the files uploaded.

  • Profile Image

    Answered by StudioInovacao on May 05, 2014 at 09:03 AM

    Muito obrigado pela rapidez e eficiência na resposta!
    Agora, funciona perfeitamente!
    :)

     

    Thank you for fast and efficient response!
    Now it works perfectly!
    :)

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 05, 2014 at 10:06 AM

    Hello StudioInovacao,

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!