What will be the best solution about fonts in e-mails ?

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    Asked on August 04, 2011 at 04:11 AM

    What will be the best font solution when sending an e-mail confirmation. 

    I made a confirmation mail with a lot of marketing text and pictures and personalised with data collect from the subscription form.  

    But when I test the mail on several computers (and also print the e-mail), the looks of the mail will always be different. The corps height en white space in the mail will always be different. I have put all my text in font family Arial and font size 1 (8pt).
    Some headings I've put in font size 3 (12 pt). 

    Will there be a way how I can manage the control about how it looks on all computers? 
    Or do I have to forget this...  ;-)  

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    Answered on August 04, 2011 at 05:20 AM

    Hi besam,

    Thanks for your message. May we ask which email client are you using? Different email programs have different ways of translating an email's font styles and layout. We'd also like to ask which form is involved so that we can test it from our end.

    We'll await your response so that we can further assist you. Thank you for using Jotform!


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    Answered on August 04, 2011 at 06:25 AM


    It's on our account the form "Win een reis voor twee met verblijf naar het ICEHOTEL Zweden".
    The e-mail I mean is the e-mail confirmation "Bevestiging naar Klant".

    The e-mail client I tested with is MS Outlook 2004 and 2007 and also Mail from Apple.

    But we are going to sent out a mailing to more then 12.000 people (done by a specialized company) and people will be invited to take part on a contest. For filling in the contest-forms we'll use Jotform. 

    And after filling in, they'll receive a confirmation mail.

    And of course we want to have the confirmation-mail in a nice layout and want to keep control about how it looks on our customer screen and print. As far as it will be possible of course... 
    We don't have any idea what kind of mail program they will use. I'll guess with 12.000 customers there will be used a lot of different mail programs. And everyone will have his own preferences... 

    Thanks for your advise !!! 

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    Answered on August 05, 2011 at 06:56 AM

    Hello besam,

    One of the greatest dilemmas of a email content publisher/designer is the actual layout styles of the content.  This is because an email font size may vary depending on the email client.

    The best thing to do is simply use the default font size from the email notification / auto responder content WYSIWYG editor.  The default font size in the WYSIWYG editor is 10pt., Arial.  Although viewing it on the editor may look smaller than the actual. You will need to do some adjustments to ensure that it looks proper inside the inbox.  I guess it would be safe to have your email content not greater than 630px width or 63 characters (if you're using courier font).

    Hope this information helps.