I downgraded my plan last month, but on May 3 I still was charged. How to stop this plan?

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    Asked on May 05, 2014 at 01:30 AM

    I clicked on downgrade button, , however, there is still message that it was schedule to downgrade mannually.  What does it mean?

    Thank you,


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    Answered on May 05, 2014 at 03:21 AM

    Hello Anita,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own PayPal account. Here are the steps to cancel your subscription:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Thank you!