HTML Table Report not updating

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    cmygsa
    Asked on May 05, 2014 at 12:14 PM

    Not sure why but I just submitted something to one of my forms and when I open up the report, the submission isn't showing...  CAn you please troubleshoot?

    Thanks,

    Alissa

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    Carina
    Answered on May 05, 2014 at 01:55 PM

    From my tests the grid report only lists submissions prior to its creation, not updating when a new submission is done.

    I believe that for new submissions it is necessary to create a new report.

    Let us know if further support is needed.

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    Carina
    Answered on May 05, 2014 at 02:34 PM

    Hello Alissa

    I'm terribly sorry but it seems I have misled you. In fact the report should automatically update after new submissions.

    I created a new report and made some test submissions, but it still didn't update:

    https://support.jotform.com/table/41245361501039

    I forwarded this situation to our developers so they can analyse better the cause of this issue. You will be updated once they have news on this matter.

    Again, I'm sorry for my mistake.

    Let us know if further support is needed.

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    ceren
    Answered on May 06, 2014 at 05:06 AM

    Hi cmygsa,

    The problem with HTML Table Listing reports has been fixed.

    Thanks for your understanding.