What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving form notification email

    Asked by traketo on May 05, 2014 at 02:41 PM

    i am not receiving e-mail alerts, please help

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    Answered by Jim_Rank on May 05, 2014 at 02:58 PM

    Hi@Traketo,

    We are sorry to hearing that from you.Please check your Form and take a look of the following link.Hope that'll help you.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If you need any help in further,tell us immidiate.Best of luck!

    Thanks@Jim_Rank

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    Answered by kkoskos on May 05, 2014 at 03:09 PM

    Thank you for the information, but the emails are set-up correctly when I checked them.  It seems that the emails are being blocked.  This has happened before when our server is on the "black list" for jotform.  Could this be the case?

    Thank you!

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    Answered by traketo on May 05, 2014 at 03:12 PM

    what is the ip address they would come from? so i can unblock them?

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    Answered by traketo on May 05, 2014 at 04:01 PM

    i checked the server blacklist and spam lists and nothing there

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    JotForm Support

    Answered by Welvin on May 05, 2014 at 05:24 PM

    @kkoskos,

    We have already submitted your thread to our developers. Please wait for updates instead.

    Thanks

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    JotForm Support

    Answered by Welvin on May 05, 2014 at 05:29 PM

    @traketo,

    None of your email addresses is listed into our bounce list. Your setting is fine so you should suppose to receive the form email.

    Please check this article for more detailed information on what is the cause of the issue and for our recommended solutions: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    With regards on whitelisting our IP Addresses, please check this guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I hope that helps. If you require any further assistance, feel free to contact us.

    Thanks