What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not receiving form notification emailAsked by traketo on May 05, 2014 at 02:41 PM
i am not receiving e-mail alerts, please help
We are sorry to hearing that from you.Please check your Form and take a look of the following link.Hope that'll help you.
If you need any help in further,tell us immidiate.Best of luck!
Thank you for the information, but the emails are set-up correctly when I checked them. It seems that the emails are being blocked. This has happened before when our server is on the "black list" for jotform. Could this be the case?
what is the ip address they would come from? so i can unblock them?
i checked the server blacklist and spam lists and nothing there
We have already submitted your thread to our developers. Please wait for updates instead.
None of your email addresses is listed into our bounce list. Your setting is fine so you should suppose to receive the form email.
Please check this article for more detailed information on what is the cause of the issue and for our recommended solutions: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
With regards on whitelisting our IP Addresses, please check this guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
I hope that helps. If you require any further assistance, feel free to contact us.