Getting blank page when clicking on "Register Now"

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    AlpineInternational
    Asked on May 06, 2014 at 05:16 AM

    Hello, I have my forms set that if we have reached the maximum number of participants, then the form would provide the following message "The tour is full BUT wait, don't go just yet! Please send an email to JapanTravelConsultant@yahoo.com to put your name on a wait list. Sometimes people drop out at the last moment, so you still have a chance to go. "

     

    However, when someone goes to my website and click the registration form for a tour that is full, then they get a blank page.  How can I have the message above display there instead?  Please refer to www.alpineinternational.com and take a look at the Kita Kamakura excursion.  Thank you!

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    jedcadorna
    Answered on May 06, 2014 at 07:24 AM

    Hello,

    Thank you for contacting us.

    There could be some libraries that is causing the conflict with your script in your source what I suggest is that you try re embedding your form using an iframe and test your form again. 

    Inform us here if the issue still persists.

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    AlpineInternational
    Answered on May 06, 2014 at 08:51 PM
    Thank you for the quick response. Is this different from the source code? Do I need to give my developer both codes? Since I'm not the developer of my site, I just need to give him clear and simple instructions. Thanks!
    ...
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    ashwin_d
    Answered on May 07, 2014 at 12:25 AM

    Hello AlpineInternational,

    Upon checking your form which is embedded in your web page, I found that it is disabled as it has reached its limits. That is the reason the form does not gets displayed in your web page since you have embedded it using its script code.

    As suggested by my colleague please embed your form using its iFrame embed code and that should solve your problem. It will display the message you have set in your form. Yes the iFrame code is little different from the script code you have used currently. Following guide should help you grab your form's iFrame embed code:  http://www.jotform.com/help/148-How-to-Get-the-iFrame-Code

    Thank you!