What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reset SSL submissions

    Asked by GrupoSeabra on May 06, 2014 at 06:41 AM

    Hello there,

     

    I received the following email:

     

    Dear GrupoSeabra,

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 10 SSL submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=GrupoSeabra

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

     

    Actually i don't need SSL submissions. For mistake i used those SSL submissions. 

    Could you maintain my account active? I wil not use SSL submissions anymore.


    Submissions ssl submissions JotForm email style size
  • Profile Image

    Answered by gori-mathew on May 06, 2014 at 07:38 AM

    Hello,

    I have removed the scheduled downgrade and reset the SSL limit 5, please note that this can only be done once. To avoid this from happening again follow the visualguide provided below to disable the SSL on your form.

    Do let us know if you need further assistance.

    Regards!

  • Profile Image

    Answered by GrupoSeabra on May 12, 2014 at 05:46 AM

    Hello there,

    I did what you said on your previous post. I actually make sure that all the links were update from https:// to http://. I also removed the "secure form" option.

    In spite of that i reached the limit again. I don't know what else can i do...

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 12, 2014 at 09:14 AM

    Hello GrupoSeabra,

    Please share your web page URL where you have embedded your form and we will take a look why you are still receiving SSL submissions.

    Have you embedded your form in FaceBook as well? 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by GrupoSeabra on May 15, 2014 at 11:30 AM

    On the following URL: 

    http://seabraglobal.com/contactos/recrutamento/

    You can find on the right site several links. You can click on any of them. Then you will go the another page in whitch (in the bottom) you will find the jotform link.

    We did not embedded the jotform link anywhere else.

  • Profile Image

    Answered by Carina on May 15, 2014 at 02:58 PM

    I checked the forms and they are in the non-secure version. I suggest you to clone your forms and then disabling the original versions by selecting the form and clicking disable:

    Now it is necessary to embed the forms again.

    I activated your account. 

    Please let us know if the problem persists.
    Thank you