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Our business was issued a new credit card and now our jotforms aren't workingAsked by sandyspringmuseum on May 06, 2014 at 10:47 AM
Our business was issued a new credit card due to fraud on our account. The credit card was updated with paypal. Now, when someone tried to make a purchase or donation on our website using jot form there is an error. It ways Invalid Merchant Configuration. Do we need to change something in our jotform configuration?
I tested the form - and everything looks OK:
That error is probably in relation to your paypal pro subscription - you may have changed the CC in paypal when your Paypal Pro billing agreement payment was due - and they may have suspended the service till you updated the Credit Card
The error was probably something like this - click for more details:
If the error was still present - I would not have been able to get to the paypal checkout page.
Could you check whether you are still experiencing the issue?
Looking forward to your response.