Missing Form Fields Responses in Email

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    jimfromraand
    Asked on May 06, 2014 at 12:16 PM

    Hi,

    We have found the some of the form fields don't appear in the email generated notifications. They do, however, appear in "MY FORMS" when I log into JotForm my account. When I print the email(s) from there, all fields seem to appear...no matter if there was a response or not.

    I've checked the individual form fields to see if there is any reason why they would be over looked in the generated email, but there does not seem to be anything wrong with the fields.

    To be honest, we have not noticed this happening in other forms.

    Thank you,

    Jim

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    BryanPaulo
    Answered on May 06, 2014 at 01:50 PM

    Hello Jim,

    This usually occurs if you have made changes to your form and didn't update your email notification. What you can do is edit your email alerts. Or you can simply recreate your email notifications and autoresponders.

    Guides you can use:

    How to Delete Email Notifiers/Autoresponder

    How to Create Email Notifications

    Below is a screenshot where you can set the field to be included on the email:

    Please let us know if you need further help.

    Bryan

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    newoceans
    Answered on May 09, 2014 at 05:19 AM

    So, wouldn't it be nice if the e-mail notifications will be auto updated when a form has been changed?

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    liyam
    Answered on May 09, 2014 at 10:23 AM

    Hello newoceans,

    If the email alert has not been modified, it gets automatically updated.  However if there were edits made in the email alert, it will no longer show the added/removed fields from the form.

    Hope this clarifies your concerns.

    Please do let us know if you have further questions.

    Thanks. 

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    Marc Bijl 
    Answered on May 09, 2014 at 10:26 AM

    Allright, I understand. Thnx!