What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Integrating JotForm with our CRM InfusionSoft

    Asked by MrFinancialHomeSearch on May 06, 2014 at 12:21 PM

    Hello, 

    I'm currently trying to intergrate our CRM with JotForm and it's saying that the KeyApp that I've provided is a wrong code. 

     

    Please Assist.

    JotForm crm hello and infusionsoft
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    JotForm Support

    Answered by TitusN on May 06, 2014 at 02:18 PM

    Hello,

    Please try generating a new API key as shown on this guide and try again.

    Let us know if this helps.

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    Answered by MrFinancialHomeSearch on May 06, 2014 at 02:31 PM
    Wouldn't it generate the say KeyApp?
    Why would I need to generate a new one?
    Thanks, you're Awesome & I'm shooting to show you I am too. Have a
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    *Dean NarvaezOperations Manager*
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    *(877) 656-2805 ext. 102**Office Hours: Mon-Fri 9am-5pm EST.*
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    JotForm Support

    Answered by EltonCris on May 06, 2014 at 04:21 PM

    Hi,

    We just wanted to ensure that you have place valid/active API Key from your InfusionSoft account. Can you do that please? You only have to provide 2 info from your Infusion account. The first box requires the appname, e.g. this is taken from your app URL (appname.infusionsoft.com) then enter the API Key on the second box. If it is still not working, let us know here so we can check and assist you further.

    Thanks!

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    Answered by kimburgner on June 23, 2014 at 05:40 PM

    I have reset my API and re-entered my URL and still not working. 

    Grateful for a solution for this.. 

    Kim 

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    Answered by kimburgner on June 23, 2014 at 05:51 PM

    Now Jotform is acknowleding my API and  telling me cannot connect to application. Make sure your API Name and API are correct. ( I changed from Safari brower to Firefox) 

    Thanks for your help, 

    Kim