What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    account creation

    Asked by Jason Pullar  on May 06, 2014 at 12:28 PM

    when i try to create an account it says email already registered, then when i try to reset via email it says email not in database?

     

    i have never seen this site and have had my email for 5+ yrs 

     

    can we reset this?

    email create site then
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 06, 2014 at 02:27 PM

    Upon checking your email address in our system I found it's connected to a " Guest Account " which was never registered yet I do not see any account associated with your email address. I think that you may have lost connection to the guest account but perhaps it got stuck and caused this possibly.

    Can you please try clearing your browser cache followed by making another attempt at this again to see if it will let you sign up? If it does not work then please let us know and we will look into it further.