What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our applications are still not coming through to the email provided in our account.

    Asked by apexliverez on May 06, 2014 at 02:44 PM

    Our clients are completing the application on our website apexluxuryrentals.com and they are not consistently coming through to the email on file. When I login to jotforms I can print from there but we do not have time to keep logging in to confirm if someone has completed an application or not. Please help repair the issue.

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    JotForm Support

    Answered by Welvin on May 06, 2014 at 04:01 PM

    We do not have any issues with Google Addresses so you should have receive the form email once someone submits to your form. I checked your form settings and it was fine, I don't see any problem in it.

    I've switched your setting from noreply@formresponse.com to our standard noreply@jotform.com sender email. Lastly, please check your Spam folder to see if the form emails have gotten there. If there's any, I would advise clicking "Not Spam" button so the email would stay to your email inbox and to whitelist our emails.