What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't access the files that my customers uploaded....

    Asked by finco1214 on May 06, 2014 at 05:33 PM

    I downloaded maybe 9 files and after that it gives me an error like "the website is refusing to display this page" or something of the sort...please help....



    Page URL:

  • Profile Image

    Answered by BryanPaulo on May 06, 2014 at 05:49 PM

    Hi finco1214,

    Looks like the error is pointing to an authentication failure error. Kindly make sure you are logged on to your finco1214 account and try downloading the file again. If it still fails, kindly try to clear your browser's cache and try to log in again.

    Please let us know if you need further help.