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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I update our account information so that when receipts are generated, it comes from the correct employee?

    Asked by Sjohn on May 06, 2014 at 06:30 PM

    Hi Jotform Team,

    We recently had a couple of employees move on from our company and one of their email addresses is still populating receipts as the sender. Can you help me to update our account so it shows the correct information?




    David Daly


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    JotForm Support

    Answered by ashwin_d on May 06, 2014 at 10:54 PM

    Hello David,

    I am not sure if I have understood your question correctly.

    Do you mean to say that the submission emails are being send to the person's email address who is no more working with your company?

    The following guide should help you change the "Recipient Email" address of your form's notification email alert:  http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    I did check your account and found that you do not have any custom sender added and that makes me think that you must be wanting to change the recipient email address.

    Do get back to us if you meant to ask something else.

    Thank you!