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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A client received an error message when trying to pay

    Asked by Sandy  on May 06, 2014 at 11:02 PM

    A client informed me that upon entering the information and attempting to pay via credit card, the site gave him an error message that read "merchant error." How do I fix this?

    Page URL:
    http://form.jotform.us/form/41124423339144?

    message site credit card
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    JotForm Support

    Answered by ashwin_d on May 07, 2014 at 02:27 AM

    Hello Sandy,

    I did test your form but I was unable to replicate the issue you are having. I was redirected to PayPal checkout page successfully without any error message. Please check the screenshot below:

    Do you mean to say that you get error once you try to make the payment? I would suggest you to please share a screenshot of the error message and we will take a look at it. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033

    I would like to make one more suggestion. Upon checking I found that you only have a guest account. This type of account is created when you do not sign up / sign in to your account and start building forms. I would suggest you to sign up for a free JotForm account with the email address "sandrafl.08@gmail.com" which will automatically move your form to your new account.

    Thank you!