What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form conditions not working

    Asked by robinowsley on August 04, 2011 at 01:30 PM

    Looks like a number of other folks have discovered this too.  I have 2 forms with dropdowns that show/hide based on previous responses.  When the forms are processed, it's not coming in via the data.  The form itself when browsed via a browser seems fine, but the data isn't coming through.

    This is not good.  I just noticed the problem a few hours ago, but it's persisting as of this writing.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 04, 2011 at 01:41 PM

    Hi,

    Sorry for the trouble caused. Our developers have reversed the changes made today that caused this issue. According to them, the problem with conditions should be rectified in an hour or so.

    Please bear with us. Thanks!


    Neil

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 04, 2011 at 02:32 PM

    Hi,

    This bug is now fixed. Please clear your browser's cache. Click the links below to learn how to do it:

    Firefox
    Chrome
    Internet Explorer
    Safari

    Thanks!


    Neil