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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is often invisible on my website page until I refresh the page

    Asked by lizgillneilson on May 07, 2014 at 12:11 AM

    I've been very happy with the form builder, until I recently realized that my form sometimes does not appear on the website page where it is embedded. Refreshing the page always makes it appear, but I'm sure there must be a way to make it always present. Have you had this problem before? What can I do?

    Thanks!

    Liz

    Page URL:
    http://psychologicaledge.com/Contact

    Screenshot
    refresh Form Builder problem builder thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 07, 2014 at 02:42 AM

    Hello Liz,

    I did check your web page in multiple browser but I am unable to replicate the issue you are having. It always displayed the form in your web page. You have embedded your form using its iFrame embed code which prevents any conflict issue.

    I do not see any issue with your form and it is working just fine. Are you having this issue with any specific browser? Do get back to us with the OS and browser you are using and we will take a look.

    Thank you!

  • Profile Image

    Answered by lizgillneilson on May 07, 2014 at 07:21 PM
    Hello,
    I managed to fix the problem, but thanks for looking into it! I found
    the suggestion to embed it with the iFrame on the Cargo Collective
    support forum.
    Thanks!Liz 
    .......................................
    Liz Neilson, Associate Creative Director | The Beauty Shop  |
     www.thebeauty-shop.com [1]
    ...