What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms Reply issues

    Asked by creativedistrict on May 07, 2014 at 02:57 AM

    when some of my customer hits the submit form button, they do not have a auto reply, thank you email. 


    i have gone through the jotform configuration but it seems that even with the same working condition, some of my customers still could not recieve the auto reply/ thank you email.


    Please help me look into it.

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    Answered by bob on May 07, 2014 at 05:29 AM

    I have cloned your form and found that the auto reply is working fine.


    Sometimes cookies and cache may block the auto reply process. So, you can tell your customers to clear their browser cookies and cache before submiting the form.

    Please follow the guideline below:



    Please get back to us if the issue still persist.


    Thank You