What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The prices on my form in edit mode are different than what is showing to user

    Asked by Familee on May 07, 2014 at 08:25 AM

    We have a form which in edit mode has the correct prices for the products that we created:
    e.g. Adult Registration - $20; Teen - $15; Child - $10; TShirts: $12, $15, $17

    The problem is when we view the form in preview mode, or when users go to sumit details, the prices come up incorrectly.  Adult is showing as $50, Child - $35, Tshirts costs are all off.  However, when I view the page-source, the html shows the correct set of numbers. 

    Prices are displaying incorrectly for users, and totals are being calculated incorrectly. 

    My form is saved successfully.  If I log out and back into my jotform account it is correct in edit mode.

    We need to get this sorted out as soon as possible. 



    Page URL:

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    Answered by Carina on May 07, 2014 at 10:39 AM

    I cloned your form and could replicate the same situation. I tried to delete and insert again a payment option, but the difference remained. Also with different payment options.

    I forwarded this to our developers' team so they can analyse it better. They will notify you through this thread once they have an update on this.

    Let us know if further support is needed.

    Thank you

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    JotForm Support

    Answered by NeilVicente on May 07, 2014 at 01:12 PM


    Your products have special prices specified for the options, that's why the default price is being overriden.

    Simply edit the option, untick the "Enable special pricing" checkbox, then save your product to remove this price overriding.

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    JotForm Support

    Answered by NeilVicente on May 07, 2014 at 01:17 PM

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    Answered by Familee on May 07, 2014 at 02:32 PM

    Thank you!!! That fixed it.  Much appreciated.