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  • Profile Image

    name of sender not correct in email notification

    Asked by deonderstroom on May 07, 2014 at 09:59 AM

    The form I made for a client is not received correctly by my client. As sender information I put (in email notification) 'full name'. The strange thing is that my client receives filled out forms with a sender name from someone that some time ago filled out a form. Whoever fills out the form, the sender name is always 'sercan engine'.

    The strange thing is that I put my emailaddress to receive these notifications, and in my emails the sender info is correct. That's to say that the emailsender is in fact the full name of the person who who filled out the form. I do not receive this 'sercan engine'. So same emailnotification, different sender name. Do you understand why this happens?

    Page URL:
    http://www.de-onderstroom.nl/contact.html

    Screenshot
    email email notification name sender
  • Profile Image

    Answered by Carina on May 07, 2014 at 11:43 AM

    I checked your email notification and it is correctly configured:

    I suggest you to delete this email notification and create a new one to see if the situation persists.

    Let us know if further support is needed.