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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I no longer need the upgrade on this account and would like to downgrade to the free account.

    Asked by IAAP_Roanoke on May 07, 2014 at 10:00 AM

    I do not wish to pay $9.95 for something I am not using.

    and
  • Profile Image

    Answered by EliezerN on May 07, 2014 at 11:55 AM

    Hi,

    Upon checking the status of your account and our records I found that you already canceled your Premium monthly subscription. That means that you will not be charged again, but your account will remain in Premium status until the date you paid for expires. Your account will be downgraded automatically on the next date:

    User IAAP_Roanoke is scheduled to downgrade.

    Date: 2014-06-03 

    Reason: CANCEL

    Inform us if you need further assistance with this query.

    Thanks