What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom Sender (From) E-mail not appearing on settings

    Asked by mjahangir on May 07, 2014 at 03:16 PM

    I did it but "From Email" option not appeared for me...

    This is a re-post of a comment on Set The Sender Email Address With Mandrill Account

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    JotForm Support

    Answered by Mike_T on May 07, 2014 at 05:29 PM

    It seems to be working on your account. Please set the Sender E-mail to your Mandrill based sender first, and then you should be able to set the From-Email:

    Thank you.

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    Answered by mjahangir on May 07, 2014 at 06:29 PM

    Thanks Mike I tried to do that here http://www.jotform.com//?formID=40843643311953


    But not receive any notificaion from this form... nothing come after change as above you mentioned.what should I do?

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    Answered by mjahangir on May 07, 2014 at 06:33 PM

    Nothing come on this setting when I made it like before notifications will be work. what can i do? please help I have to fix it asap...

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    JotForm Support

    Answered by Welvin on May 07, 2014 at 08:34 PM

    You have three form notification email settings. You mean to say that all of it are not working? ETM and Bookings are still using the default noreply@jotform.com. Please do the same settings from the one in PIXEL 2

    Gmail Addresses should work best with our form notification settings. I have submitted a test entry to the form, please kindly check and let me know if you receive it or not.


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    Answered by mjahangir on May 08, 2014 at 07:02 AM

    I know Welvin.

    I want to use Pixel 2 settings but nothing came, even when you sent email.

    I want to receieve email from SENDER Email which entered on the form. beacuase of that I used mandril way but not working for me, only when I use old settings notification came.

    Please advice

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    JotForm Support

    Answered by ashwin_d on May 08, 2014 at 09:13 AM

    Hello mjahangir,

    You have created multiple thread for same question.

    I have already responded to you on the following thread and the issue is also escalated to our back end team:  http://www.jotform.com/answers/373557-Notification-E-mail-was-not-received-on-my-emails-#3

    Thank you!