What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my subscription?

    Asked by WNYKaplan on August 04, 2011 at 04:10 PM


    I'd like to cancel my subscription to Jotform. How do I go about this?

    Thank you!


    Kristen Miller

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    JotForm Support

    Answered by NeilVicente on August 04, 2011 at 04:26 PM

    Hi Kristen,

    To cancel your subscription through Plimus (since you paid using credit card):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    Or, I can have it cancelled for your convenience. Just let me know. Thanks!


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    JotForm Support

    Answered by NeilVicente on August 04, 2011 at 04:30 PM

    Done. Your subscription is now cancelled but your account will stay Premium until the 20th of this month, which is the date your billing falls on.

    Thank you very much for doing business with Jotform. If you have other queries or concerns, please do not hesitate to let us know. Always remember that our responsibility to provide support does not end with your paid subscription.