Can't see user-uploaded images

  • Profile Image
    squirrelking
    Asked on May 07, 2014 at 06:43 PM

    The point of my form is to allow users to submit pictures they've taken with our product. I tested the form and sent us a picture, but when the email submission comes through and I click on the piucture it takes me to this:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>EA943B56F964E9E5</RequestId>
     <HostId>
    j4CWaQYv1LX24pzIrdRi5IjshqkyMcvzjXxoPew5LNyT3j1UZLX/XJ9Q42rU2zP0
    </HostId>
    </Error>
    How do I get the pictures people have submitted? 
    Thanks,
    justus
  • Profile Image
    Welvin
    Answered on May 07, 2014 at 09:03 PM

    Hi,

    Some of the form embed codes are not executing properly into the website page. Probably because you are embedding the source codes method and Squarespace block some of the elements. This issue may prevent the file upload field from working causing the file not to get forwarded into our servers so I would advise re-embedding your form using our iFrame Method: Getting-the-Form-iFrame-Code then make sure to check "Secure" box because Squarespace doesn't allow non-secure external elements.

    Hope that helps.

    Thanks

  • Profile Image
    Welvin
    Answered on May 07, 2014 at 09:06 PM

    By the way, please test your form after doing the changes with the form embed codes and update us here for the results.

    And here's what the form looks like into the page:

     

    You can see the difference when you access the form using the direct URL: http://www.jotform.us/form/41267054466153

    Thanks

  • Profile Image
    squirrelking
    Answered on May 08, 2014 at 12:23 PM

    Awesome!  That totally works. Thank you so much :)