What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems Setting Email Field as the Notification Sender Email Address with Mandrill.

    Asked by mjahangir on May 07, 2014 at 09:35 PM
    I did exactly like this but nothing arrived unfortunatly... what can I do?
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    JotForm Support

    Answered by BDAVID on May 07, 2014 at 09:42 PM

    Coud you please share with us the URL of your form, so we can check further? Meanwhile please kindly try the following steps;

    1. Remove the current SMTP Account details from Mandrill by going to your My Account - Settings Page: http://www.jotform.us/myaccount/settings - Sender Emails Section.

    2. Re-add the SMTP Account Details from Mandrill using a "New API Keys" as your SMTP Details Password. You can generate a new API key to Mandrill.

    3. Access your form Notification and make sure to point the correct Sender Email.

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    Answered by mjahangir on May 08, 2014 at 06:57 AM

    here is the form: http://www.jotformpro.com/form/40843643311953

    I'm going to re-add my smtp again.

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    JotForm Support

    Answered by ashwin_d on May 08, 2014 at 09:10 AM

    Hello mjahangir,

    I believe you have created multiple thread for same question. Please post your answer on one thread so that we all are on the same page:  http://www.jotform.com/answers/373557-Notification-E-mail-was-not-received-on-my-emails-#3

    Thank you!