What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multi Language Form bug: The text of the File Upload tool is not translated to the assigned language.

    Asked by Koin on May 08, 2014 at 04:35 AM

    However, the behavior of the translations tool is extremely painful. 

    I am saving translation fields one by one, then save the full box as described by you above. Then I could even look at the preview with all the translation included – the next time I open the languages box, all translations have disappeared and all translations get lost with the next change. All translations get lost, as soon as I open one specific languages. (Base language is German, we want to translate to English, French, Spanish and Portuguese).

    I think there is a severe bug in the translation tool that Riversurfer and I are experiencing. 

    We are about to submit a form to around 800.000 people – this should be fixed beforehand… 

  • Profile Image

    Answered by jedcadorna on May 08, 2014 at 06:18 AM

    Hello,

    Jotform has an autosave feature so if your changes was automatically saved then it should be displayed in revision history tool. 

    Try reverting the form you can see at the right section the list of changes made to your form.

    Choose revision history:

  • Profile Image

    Answered by Koin on May 09, 2014 at 01:11 PM
    Thanks for your quick support and pointing out the revision feature that
    I didn't know before.
    Unfortunately I am still having this issue. As soon as I am editing a
    language a second time, all translations are gone!
    The revision functionality is not a solution to the problem – there must
    be the option to make changes to a translation.
    Please help us as quick as possible since we want to send out a huge
    mailing.
    Thanks a lot.
    Best regards
    ...
  • Profile Image

    Answered by EliezerN on May 09, 2014 at 02:52 PM

    We are sorry that the issue has not been resolved yet.

    I cloned your form to test if from closer and upon trying to edit the English translation it does not give any option to edit it:

    Is that same problem happening to you?

    So, upon investigating deeper I found that that behavior happens when one is editing the form when the Jotform page is set to English language but the form default language is not English, but a different one.

    So, after getting this findings could it be possible that you created your form while you had set the Jotform langauge page as English, and yo manually translated the fields to Deutsch? If so, that means that, the language of your form is English but the since you translated the fields to Deutsch, they no longer appear in English and that generates a conflict.

    That's why when you open your form it is translated to Deutsch even though it detects that my browser language is English You can see that in the next animation:

    So, in order to avoid this issue please makes sure to have your Jotform account/page set to Deutsch or to use the next URL to log into your account and edit the form: http://german.jotform.com/

    And then add the English language using the Multi Language feature, that way the translation will work fine. I did that with the clone version of my form by translating all the fields to "Test", as I do not speak Deutsch, and it worked fine, here it is: http://german.jotform.com/form/41285414701953

    I hope this helps. Please inform us if you need further assistance with this query.

    Thanks

  • Profile Image

    Answered by Koin on May 13, 2014 at 11:01 AM
    Hi,
    thanks for your very responsive customer support! Could you tell me
    which tool you use to record your screen as gifs?
    Sorry to bother you again. My account already was set on German, so what
    I did was the following:
    1. I set my account to English, cloned the form and set English as the
    base language.
    2. Then translated the base version (which was then German) to English.
    3. Translated to German and to Spanish (only headline in Spanish).
    Everything seems to work fine now, BUT the form warnings in English (the
    base version) are still in German. I did not touch the form warnings so far.
    You would do me an incredible favor if you could clean things up in my
    cloned form and reset the form warnings in the English and all other
    versions. I also really hope that no translations will be lost form now.
    Second problem is, that with me browser language detection does not seem
    to work – I always see the English version (my Mac is on German).
    Thanks for your continuous support!
    Best,
    Konradin
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 13, 2014 at 01:04 PM

    Hello Konradin,

    My colleague used LICEcap software to create animated gifs:  www.cockos.com/licecap/

    Thank you for the additional information and I am glad to know that your form is working fine now. I do not think that your translation should be lost anymore. 

    Unfortunately there is no feature to reset your form warnings and it needs to be done manually. Do you still want us to take a look at the form warning translations? I did take a look at your form and the warning translations seems to be already there.

    As far as your question related to " I always see the English version (my Mac is on German)" is concerned, you see the form in English because the default language of your form is set as English. Please change the default language of your form and the form will always load in that language. Please see the screenshot below on how to change the default language:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by Koin on May 14, 2014 at 11:21 AM
    Hi,
    thanks for the AWESOME recommendation of licecap – we will integrate it
    into our customer service.
    I had to start with a new form from scratch to get the original form
    warnings.
    http://form.jotformeu.com/form/41334376971358?
    When I finish the translations and there is NO more (!) signs in the
    translations tool, the formbuilder still shows me the warning of
    untranslated strings. I wanted to report this as it seems to be a bug.
    (Unless you can point me to missing translations)
    Thanks a lot,
    best
    Koin
    ...
  • Profile Image

    Answered by Koin on May 14, 2014 at 11:41 AM
    Another bug that is freaking me out…
    the HTML texts always REVERT to either the original (English) text.
    Then, one time the French HTML text was replaced by the German equivalent.
    I am unable to work with this and close to giving up on Jotform despite
    your quick support.
    I am 100% sure that I was saving the fields, saving the tool, previewing
    it in French and then after some additional edits the html text is back
    in English or German.
    Best,
    koin
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 14, 2014 at 02:03 PM

    I have inspected the 3 forms you got and none of them have the HTML text that might be reverting to German or English. Can you please add the text and share with us the form URL so we can investigate further?

    Thanks for your kind words towards our customer support

  • Profile Image

    Answered by Koin on May 15, 2014 at 04:21 AM
    Hi Support,
    I just booked the Economy plan, then mistakenly clicked on upgrade to
    professional.
    Can you please make sure, that only the Economy plan is taken from my
    credit card and billed to us?

    Btw. I think the language issue also (but not exclusively) stems from
    the language switcher dropdown that fails to update all fields. You can
    check in my form that
    the Upload File subline in the bottom does not update, but when you go
    to the version right away with ?language=fr you see the correct text. I
    think the entire language feature needs an update to be fully user
    friendly. Also detect browser lang does not work for us here (with
    German browsers not redirecting to the DE variant)
    Thank you,
    Koin
    ...
  • Profile Image

    Answered by EliezerN on May 15, 2014 at 11:03 AM

    Thanks for the extra information.

    Upon making tests we were not able to reproduce the issue regarding to the HTML Text being reverted to German:

    We even made tests with one of our own forms but, the issue did not appear:

    So, what you could do is to remove your HTML Text field and re-add it later. Tha may help.

    I was able to reproduce the issue regarding to the Upload File field, it does not translate to the assigned language.

     

    That happened even in my own form that should be translated to Spanish:

    So, I have forwarded this issue to our next level support so that they can resolve this bug as soon as possible.

    We will update you via this thread once it is resolved.

    Thanks for your understanding.

  • Profile Image

    Answered by klevas on May 30, 2014 at 10:38 AM

    Hello,


    We are having similiar issues.

    Form Warning translations would disappear (become blank) after some time (few hours) after entering them.

     

    Could you help us out?