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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Apply discount to on the Coupons section was removed?

    Asked by lpu on May 08, 2014 at 09:31 AM


    I can not seem to attach a discount to one product or a selection of products, my only option appears to be the whole list. I know this option exists look here for reference http://www.jotform.com/help/233-How-To-Add-Coupon-Code-in-the-Payment-Form as i have seen it on my form options previously.

    This is a link to my form http://www.jotform.com//?formID=40981680059360

    Any help would be greatly appreciated, if you need to get in contact could you use this email address denver@moveonnow.co.uk


    Thank you,

    Denver White,

    Move On Now / London Property University.

    Page URL:

  • Profile Image

    Answered by jedcadorna on May 08, 2014 at 11:27 AM

    Hello Denver,

    Thank you for contacting us.

    I just cloned your form and was able to add a coupon.

    Can you test it again it works when I tried to add a coupon. Try clearing your browsers cache first or try using a different browser before you make some test.

  • Profile Image

    Answered by lpu on May 08, 2014 at 11:34 AM



    Sorry if i was not specific enough before, i do have the option to create a coupon and can successfully create discount codes, my issue is the fact that the drop down box with the option to select the discount to apply only to specific products has vanished, it used to be on the right hand side of the coupon creation menu but i can no longer see it.


    Thank you



  • Profile Image
    JotForm Support

    Answered by EltonCris on May 08, 2014 at 01:07 PM

    Hi Denver,

    You're definitely right. I'm not exactly sure as to why it was removed but let me address this thread to our developers so they can provide us insights here.

    Thank your for your patience and apologies for any inconveniences caused.

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 08, 2014 at 01:14 PM

    By the way, just in case you missed, you have to uncheck "All Items" first before you can deselect the products you don't want coupons to be applied.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 08, 2014 at 03:35 PM


    Total discount isn't available for WorldPay yet, but we will have this added soon.

    We will let you know when it gets released.


  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 08, 2014 at 05:22 PM


    Coupon discount for order total is now available for WorldPay.