What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I add more users to this account. I tried to add a user and he never got an email to login

    Asked by ZebraImaging on May 08, 2014 at 10:28 AM
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    JotForm Support Manager

    Answered by Jeanette on May 08, 2014 at 12:08 PM

    You are much right, I made a test and the email never arrives.  Unless you have the user to create a free account first and then add her email address to your main account, not the ideal, but that's the way it works.

    I have opened a ticket to find out if that's the normal way or this should be enhanced.

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    JotForm Support Manager

    Answered by Jeanette on May 08, 2014 at 12:10 PM

    Actually, I used a gmail address and the email arrived after 5 minutes. Please let us know the email address otherwise, try with a public one (gmail, yahoo, etc)