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    When I try to download the file uploaded through my form it redirects me to an error page

    Asked by crltda on May 08, 2014 at 10:40 AM

    como posso resolver?


    quando recebo algum arquivo abre a seguinte pagina de erro: http://s3.amazonaws.com/jufs/crltda/30147603049650/265368961899220737/teste.docx


    Page URL:

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    Answered by EliezerN on May 08, 2014 at 12:33 PM


    This issue must be treated by our next level support. So I have forwarded it to them so that they can find a solution as soon as possible.

    We could not give you the exact reason why this happened, it propably be that there was an error in the uploading process, failure in the internet connection while uploading the fiel or any other reason. So, let's see what our dev team finds.

    Once they find the solution, you will be updated on this thread.


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    JotForm Support

    Answered by liyam on May 09, 2014 at 04:20 AM

    Hello crltda,

    It seems that there might have had some problems with the file when it was being uploaded.  Can you try to contact the owner of the file and ask for him to do another upload?