What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thank you for contacting us.
Private threads are only accessible by support members and the one who opened the thread. We can pull up the ticket for you if you want just let us know which thread topic and when was it created?
Or perhaps you were referring to this recent thread that you've created and was marked as Private? Here's the URL http://www.jotform.com/answers/373741-Authorize-net-issue#0