- ingramAsked on May 08, 2014 at 12:53 PM
Is there a way to clear the jotform inbox? There is an automatic email response sent to an Ingram associate when they submit a referral form to our email@example.com. It looks like it isn't getting back to the associate, but not sure why the reason would be that the 'recipient mailbox is full'.
Our IT department says "It looks like that whatever website this is might be bringing across firstname.lastname@example.org as the applicants email address. There is not really anything we can do I believe you will have to contact jotform. It appears that either the mailbox is not setup to receive mail or it is full."
- EliezerNAnswered on May 08, 2014 at 02:53 PM
So, according to my understanding your issue is that when someone submits your form, the autoresponder you have setup is not sent to the person who submitted the form, but in the inbox of your email email@example.com appears you have receive the notifications. Is that correct?
Could you please if this is the form you are talking about? http://www.jotform.co/form/33038086271856
I checked it and it does not have any existing autoresponder:
It only has a Notifier, which is sent to you everytime the form is submitted.
If you wish to create an autoresponder so that you your form users can receive an email with his answered, here is the guide to know how to create it: Creating a form autoresponder
Please let me know if I am misunderstanding your query.
- ingramAnswered on May 08, 2014 at 05:57 PM
Hi , thank you for your response. That is the correct form in question. My understanding of the issue is that when someone fills out the jotform and hits Submit, the information goes to a general mailbox that is monitored called firstname.lastname@example.org. This email@example.com box generates an auto reply message that is supposed to go to the person who submitted the form, but since the form is coming from firstname.lastname@example.org they are going into some other mailbox somewhere. Apparently that mailbox has become full so it is sending another message back to the email@example.com inbox that says the box is full, causing multiple and unnecessary communications. So it seems I would need to empty that mailbox, but I have not idea where it exists. Does that make any sense? Your information on setting up a form autoresponder will be helpful also.
- JotForm SupportjonathanAnswered on May 08, 2014 at 09:05 PM
Just to be clear, the mailbox inbox actually is not at JotForm. If I am not mistaken, you must be referring to your e-mail inbox.
There are several method how clear the e-mail inbox depending on the e-mail client application you are using. Example, if you are using MS Outlook this guide should help.
If you can share to us which e-mail client you were using, we can provide you more with better suggestion
As for how to create Autoresponder E-mail please use this guide
Hope this help. Please inform us if problem remains.
- ingramAnswered on May 09, 2014 at 04:31 PM
Yeah, I thought that too, but when I think about it, the process is that an associate fills out the jotform and clicks Submit, then Jotform sends an email to our Outlook inbox firstname.lastname@example.org which is set up to generate an auto reply. Since the email with the Jotform information is coming from email@example.com, that is where the Outlook inbox is sending its automated response. So then it seems that the jotform inbox is sending back a message saying that the box is full . Where would the inbox firstname.lastname@example.org live? Wouldn't that be on a Jotform server? It seems that that is the inbox in question. I could easily be confused though. Thanks.
- JotForm Support ManagerJeanetteAnswered on May 09, 2014 at 06:26 PM
email@example.com is inttended to not be replied, because there is no enough room for it. This email address resides in our servers.
To really fix the issue, you should delete the autoreply in your Outlook , there is no need for this autoresponder. Instead, please create an autoresponder in Jotform, using the same sort of email body.
- BryanPauloAnswered on May 09, 2014 at 06:35 PM
If disabling your auto reply is not an option for you, and you have an email field on your form where your submitter enters their email address, then, I suggest setting the Reply-To field of your email notifier to the submitter's email address. This way, when your system sends out an auto reply (like autoresponder counterpart of your system), it will be sent out to the email address of the submitter not to firstname.lastname@example.org. See image below:
Let us know if this resolves your issue.
- ingramAnswered on May 13, 2014 at 06:27 PM
Thank you for your response. While I did follow the instructions you provided to add an Auto Response through Jotform, we can't turn off the auto reply on the general mailbox because we also have applicants that come in there that we meet at job fairs and the auto response is really set up for them, rather than the forms that come in through JotForm. Do you think if I pull the submissions into an Excel report and give it to our HR group then clear them from JotForm it would fix the problem? I've never heard of this happening, but getting mulitple unnecessary messages is annoying.
- JotForm Support ManagerJeanetteAnswered on May 13, 2014 at 08:13 PM
I think the best way to resolve this is to setup another email recipient. This means having a different address at the email notification in teh form. There is no other way in my opinion.