What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can my number of submissions be adjusted?

    Asked by samwohns on August 04, 2011 at 10:27 PM

    To create my form, I made at least 25 "test" submissions. If you look at them, it's obvious that they were submitted for testing services. Is it possible for those to be eliminated and my monthly 100 submission limited to reflect that? (Only the most recent submission was real on my account.)

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    Answered by allanftd on August 05, 2011 at 04:57 AM

    Hi samwohns,

    Thanks for your message. Right now, there is no way to adjust the number of submissions in your account. Doing so will make our Premium and Professional plans useless. But don't fret because your submissions count will be reset to zero every first day of the month. So, if you're not a heavy user, the Free plan will be ideal for you.

    If there are times that you experience sudden surge in number of respondents, you can upgrade your account to a Premium plan and continue to enjoy uninterrupted service. Then you can downgrade it back to a Free plan whenever the extra submissions are no longer needed.

    For any other questions or concerns, please do not hesitate to contact us. Thank you for using JotForm!


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    Answered by mgcaledonian13 on December 21, 2013 at 05:44 PM

    does deleting the submissions made help to keep the total down?

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    JotForm Support

    Answered by liyam on December 21, 2013 at 11:45 PM

    Thank you for your inquiry, mgcaledonian13.

    To answer your concern, it does not lower down or reduce the submission counts by deleting submissions.  These counts are incremented every submission and is reset back to zero after a month.

    If you have other questions or concerns, please do let us know.