What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Saving survey data for users to come back to later

    Asked by Mariag73 on May 08, 2014 at 02:56 PM

    Hi, created two forms and ran a test. Here's the link to the main form - http://form.jotformpro.com/form/41275078362961

    Can't seem to get inputs to save to a partially completed main form when I return to it as a user.  As the administrator, I can see Submissions have all saved the inputted data, but when I went back to the form using the edit link as a survey user, the main form i had filled out looks blank when I return to it. Why can't the survey user see what they put in previously like the admin can? Can you help me figure out what I did wrong? Thanks

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on May 08, 2014 at 04:50 PM


    There are 2 features in JotForm that do this. Please refer to the guides below

    1. -How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later

    2. -How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    If I am not mistaken, you are using #2.

    I test your form https://www.jotform.com/41275078362961 and check for any problem. I found that you have setup the Autoresponder E-mail for the capability to edit the form later. BUT what you did was not the correct method


    I suggest that you create new Autoresponder E-mail and the follow the guide #2 above on how to have capability to Edit submitted form at later time.


    Hope this help. Please contact us again anytime if you need more assistance.

    Thank you.