Saving survey data for users to come back to later

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    Mariag73
    Asked on May 08, 2014 at 02:56 PM

    Hi, created two forms and ran a test. Here's the link to the main form - http://form.jotformpro.com/form/41275078362961

    Can't seem to get inputs to save to a partially completed main form when I return to it as a user.  As the administrator, I can see Submissions have all saved the inputted data, but when I went back to the form using the edit link as a survey user, the main form i had filled out looks blank when I return to it. Why can't the survey user see what they put in previously like the admin can? Can you help me figure out what I did wrong? Thanks

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    jonathan
    Answered on May 08, 2014 at 04:50 PM

    Hi,

    There are 2 features in JotForm that do this. Please refer to the guides below

    1. -How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later

    2. -How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    If I am not mistaken, you are using #2.

    I test your form https://www.jotform.com/41275078362961 and check for any problem. I found that you have setup the Autoresponder E-mail for the capability to edit the form later. BUT what you did was not the correct method

     

    I suggest that you create new Autoresponder E-mail and the follow the guide #2 above on how to have capability to Edit submitted form at later time.

     

    Hope this help. Please contact us again anytime if you need more assistance.

    Thank you.