Having issue using the Save button in the form builder

  • Profile Image
    BAX
    Asked on May 08, 2014 at 03:43 PM
    I've tried in both chrome and firefox, but after I make a few changes, the "save" button transforms into a little loading symbol that doesn't go away. Sometimes, if I refresh the page, everything is saved and it's fine, but other times it just deletes all my changes. Have you ran into this problem before? Any tips?
    Thanks!
  • Profile Image
    jonathan
    Answered on May 08, 2014 at 05:17 PM

    Hi,

    I am not able to encounter the same issue you mentioned when I test the form builder on my end.

    This must be a browser cache related issue. Please try this steps and then test again afterwards.

    1. Clear your browser's cache

    2. Close the browser

    3. Open browser, and login back to JotForm using your account http://www.jotform.com/login

    4. Open your form and click on Save button again. 

    See if the save button is now processed properly.

    Inform us if issue remains.

    Thanks!