What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having issue using the Save button in the form builder

    Asked by BAX on May 08, 2014 at 03:43 PM
    I've tried in both chrome and firefox, but after I make a few changes, the "save" button transforms into a little loading symbol that doesn't go away. Sometimes, if I refresh the page, everything is saved and it's fine, but other times it just deletes all my changes. Have you ran into this problem before? Any tips?
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    JotForm Support

    Answered by jonathan on May 08, 2014 at 05:17 PM


    I am not able to encounter the same issue you mentioned when I test the form builder on my end.

    This must be a browser cache related issue. Please try this steps and then test again afterwards.

    1. Clear your browser's cache

    2. Close the browser

    3. Open browser, and login back to JotForm using your account http://www.jotform.com/login

    4. Open your form and click on Save button again. 

    See if the save button is now processed properly.

    Inform us if issue remains.