Emails are not being received.

We have had clients submit these forms and we have not recieved these submissions. Can you please assist ASAP?

Thank you

From my understanding the forms in question are:

Client Investment Risk / Feature Profile Questionnaire
http://www.jotform.co/form/40742606088860

and

Limited Fact Find - Super and Risk 
http://www.jotform.co/form/40742717638864

It appears that the email address used on both forms: admin@keyperson.com.au. Does not appear to show any errors on the Email Server Log:

Current Server: /var/log/jotform/email.workers.log:[08/May/2014:09:26:32 -0400] AmazonSES :: Sent email to admin@keyperson.com.au - MessageID:00000145dc03904c-88c081c7-0ca8-4afe-b6d4-4400eae3ae90-000000/5ead9c51-d6b4-11e3-a497-4b62029986cf /var/log/jotform/email.workers.log:[08/May/2014:23:58:06 -0400] AmazonSES :: Sent email to admin@keyperson.com.au - MessageID:00000145df2182ec-ea934578-c79c-427a-aef2-ac595bca130f-000000/1f6d703b-d72e-11e3-86fa-976438b5fd0c /var/log/jotform/email.workers.log:[09/May/2014:00:21:10 -0400] AmazonSES :: Sent email to admin@keyperson.com.au - MessageID:00000145df369f91-9bd6fae8-7b17-4279-9c00-1b50bf9d6fc3-000000/592345e4-d731-11e3-854b-c971a7331e12 /var/log/jotform/email.workers.log:[09/May/2014:00:23:50 -0400] AmazonSES :: Sent email to admin@keyperson.com.au - MessageID:00000145df390f7a-9c485865-9208-49b0-b85a-407663317851-000000/b85c1a76-d731-11e3-a233-bdd889cc306a

 

I have tested your form using my test email and they appear to send the email alert properly:

 

In which case, please make sure that the email alerts are notbeing redirected to your Junk/SPAM folder on your email account.

If you are accessing your email on a standalone email client such as Outlook, please try accessing your email account through its webaccess as some standalone clients may not download all email that is being filtered to your online junk folder.

Additionally do contact your email service provider to verify our emails are not being rejected.

Do let us know if the issues persists after performing the suggested steps. Thank you.

Thank you for the reply. It appears there are two links for each of these. Could you please advise us as to where the below links are emailed? We have clients that have filled these in and would like to recover them.

1. Fact Find:-
http://form.jotform.co/form/30726303268855
2. Risk Profile:-
http://www.jotform.com/birons/riskprofile


Cheers,
James Burr


...

Your email address is not in our bounce list and your Email Alerts configuration is also ok. So, you should receive email.

I have sent a test email to your admin@keyperson.com.au address.

Please let us know if you receive that email.

Thank You