Emails are not being received.

  • Profile Image
    Asked on May 08, 2014 at 09:01 PM

    We have had clients submit these forms and we have not recieved these submissions. Can you please assist ASAP?

    Thank you

  • Profile Image
    Answered on May 09, 2014 at 12:33 AM

    From my understanding the forms in question are:

    Client Investment Risk / Feature Profile Questionnaire


    Limited Fact Find - Super and Risk

    It appears that the email address used on both forms: Does not appear to show any errors on the Email Server Log:

    Current Server: /var/log/jotform/email.workers.log:[08/May/2014:09:26:32 -0400] AmazonSES :: Sent email to - MessageID:00000145dc03904c-88c081c7-0ca8-4afe-b6d4-4400eae3ae90-000000/5ead9c51-d6b4-11e3-a497-4b62029986cf /var/log/jotform/email.workers.log:[08/May/2014:23:58:06 -0400] AmazonSES :: Sent email to - MessageID:00000145df2182ec-ea934578-c79c-427a-aef2-ac595bca130f-000000/1f6d703b-d72e-11e3-86fa-976438b5fd0c /var/log/jotform/email.workers.log:[09/May/2014:00:21:10 -0400] AmazonSES :: Sent email to - MessageID:00000145df369f91-9bd6fae8-7b17-4279-9c00-1b50bf9d6fc3-000000/592345e4-d731-11e3-854b-c971a7331e12 /var/log/jotform/email.workers.log:[09/May/2014:00:23:50 -0400] AmazonSES :: Sent email to - MessageID:00000145df390f7a-9c485865-9208-49b0-b85a-407663317851-000000/b85c1a76-d731-11e3-a233-bdd889cc306a


    I have tested your form using my test email and they appear to send the email alert properly:


    In which case, please make sure that the email alerts are notbeing redirected to your Junk/SPAM folder on your email account.

    If you are accessing your email on a standalone email client such as Outlook, please try accessing your email account through its webaccess as some standalone clients may not download all email that is being filtered to your online junk folder.

    Additionally do contact your email service provider to verify our emails are not being rejected.

    Do let us know if the issues persists after performing the suggested steps. Thank you.

  • Profile Image
    Answered on May 09, 2014 at 12:51 AM
    Thank you for the reply. It appears there are two links for each of these. Could you please advise us as to where the below links are emailed? We have clients that have filled these in and would like to recover them.

    1. Fact Find:-
    2. Risk Profile:-

    James Burr

  • Profile Image
    Answered on May 09, 2014 at 05:45 AM

    Your email address is not in our bounce list and your Email Alerts configuration is also ok. So, you should receive email.

    I have sent a test email to your address.

    Please let us know if you receive that email.

    Thank You