What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    You never sent one of our submission!?

    Asked by CreativeProsePublishing on May 08, 2014 at 11:44 PM

    We had 5 people submit to our "Upload entry poster" form, but  we only received 4 of the 5 submissions from you to your email. Jamie Canosa's never was fowarded to us...Why?

    Your site will not let us download the DOCX she sent so we can't judge it. This is very embarrassing for a new company!
    Page URL:
    http://creativeprosepublishing.blogspot.com/p/contests.html

    Submissions email docx site
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 09, 2014 at 02:59 AM

    Hello CreativeProsePublishing,

    I'm sorry for the trouble caused to you.

    Upon checking your form's notification email alert, I found that you have not selected "Sender Email" yet. Please check the screenshot below: 

    That could be the reason why you have not received on of the submission emails. If you do not select the sender email, the receiving email server will most likely mark it as spam or simply reject it. 

    Please select the "Sender Email" in your form's notification email alert and that should solve your problem.

    On your question on why you are unable to download the uploaded document, I am creating a new thread for that question.

    Thank you!

  • Profile Image

    Answered by CreativeProsePublishing on May 10, 2014 at 07:11 PM
    If we don't have sender Email added the why did ALL the rest come to us?
    Thank you,
    Cindy C Bennett and Sherry Gammon
    Creative Prose Publishing
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on May 11, 2014 at 01:43 AM

    The email will be delivered on the first few submissions but once your email server detects it with NO Sender Email, there's a big chance that the email will be rejected or detected as Spam. In many cases, your email address will also get listed into our bounce list. It is required to complete the form email settings.

    Please change it and make sure to select a sender email and monitor your form submissions, then get back to us if still no form emails are delivered to your email address.

    Also check this guide for more information and solutions: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thanks