What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why did my form suddenly stop working?

    Asked by jduepner on May 09, 2014 at 09:05 AM

    My form on my website  just stopped working yesterday.  I have not logged in to change anything in weeks and was receiving submissions as of a couple days ago.  sometimes duplicates.    please advise

    Page URL:
    http://www.duepnerlaw.com/contacts/

    Submissions stopped working and
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    JotForm Support Manager

    Answered by Jeanette on May 09, 2014 at 11:30 AM

    This is because one of your forms is asking for credit card sensitive information in plain text fields. This is prohibited by our terms of use.

    I have reactivated your account, but I had to delete the guilty form. Please refrain from doing such another form like that. Instead, please use any of our payment integrations. Please refer to this guide for further help.

    Setting Up Your First Order Form