why did my form suddenly stop working?

  • Profile Image
    Asked on May 09, 2014 at 09:05 AM

    My form on my website  just stopped working yesterday.  I have not logged in to change anything in weeks and was receiving submissions as of a couple days ago.  sometimes duplicates.    please advise

  • Profile Image
    Answered on May 09, 2014 at 11:30 AM

    This is because one of your forms is asking for credit card sensitive information in plain text fields. This is prohibited by our terms of use.

    I have reactivated your account, but I had to delete the guilty form. Please refrain from doing such another form like that. Instead, please use any of our payment integrations. Please refer to this guide for further help.

    Setting Up Your First Order Form