file upload not working in mobile device app?

  • FAM24
    Asked on May 9, 2014 at 10:03 AM

    I have the form integraded in an app bot te file upload isn't working anymore?

    I looked to find the issue but cannot find the reason why. Any ideas?

    Kind regards!

    Page URL: https://play.google.com/store/apps/details?id=com.wFAM24Consultancy
  • NeilVicente
    Replied on May 9, 2014 at 11:45 AM

    JotForm forms are meant to be used on browsers, mobile or desktop.

    Using a browser in an android device, the upload field works as intended. However, on your app, it does not work.

    It is highly likely the software you used to create the app does not permit html forms from accessing the device's file system.

    I would suggest contacting the developer of the software you have used to create the mobile app for further assistance.

    Thank you!

  • FAM24
    Replied on May 10, 2014 at 11:43 AM

    But i used to work ? but it stopped so i don't think thats the problem. The app is also just a mobile browser.

  • NeilVicente
    Replied on May 10, 2014 at 4:03 PM

    @FAM24

    If it used to work then stopped, then something has changed with your app, not with JotForm.

    I used firefox, chrome, dolphin browser, and opera mobile to test the form and the upload field worked without problems every time. Try to do the same tests so you can see for yourself.

    Like what I suggested, please do contact the developer of the software you have used to create the mobile app for further assistance