What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    2 issues

    Asked by clittle on May 09, 2014 at 11:21 AM

    We don't accept American Express, is there a way to reject any AE payments at the form level. Also, how are people able to submit the form without paying. We want you to have to pay online at the form before you can submit.

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    JotForm Support

    Answered by EltonCris on May 09, 2014 at 12:34 PM


    I check your form and your payment field is not yet configured, so it's not yet ready to accept payments. Make sure to make that field "Required" (it's on the top property bar when you click the payment field) so users will be oblige to pay first before they can submit the form.

    Let us know if you have further questions.